Collaborating with Google Cloud, SingPost aims to utilize Generative AI technology to enhance eCommerce logistics.

Singapore ’s logistics service provider – Singapore Post SingPost has opted to shift all IT operations from its on-premises data centers to Google Cloud. This move is about providing its workforce with necessary resources. AI-powered These tools aim to increase efficiency by reducing repetitive tasks and promoting collaboration with partners and clients.

As part of a long-term partnership, SingPost will operate its business using Google Cloud’s infrastructure. Google Cloud This collaboration includes utilizing AI frameworks to manage tasks and implementing Google Cloud’s BeyondCorp Enterprise, which ensures secure access for approved personnel with features like multi-factor authentication and device checks.

The postal service is excited to introduce a prototype for a solution focused on enhancing logistics related to eCommerce. This new approach eliminates the need for manual data entry of partner and supplier details from trade documents, including any handwritten notes, into their systems. generative AI By automating this process, the company eases the burden on its staff who used to sift through archives, allowing them to concentrate on strategic decisions and improving customer engagement, as noted by the company.

"SingPost has always been keen on adopting cutting-edge technologies, from data analytics to automated warehousing, to respond dynamically to our customers' changing needs. Our strategic investments, particularly in high-growth areas, have led to international logistics accounting for 86% of our Group’s revenues – a significant achievement in our continuous evolution into a tech-centric logistics provider,\" stated Noel Singgih, the Group's Chief Information Officer.

"Our collaborative work with Google Cloud to create an AI solution – through the AI Trailblazers initiative with the Singapore Government – has solidified our trust in them as we advance to the next phase of our journey together as our chosen cloud services ally,\" he added.

Using advanced platforms like foundation models and Document AI, SingPost's AI tool aims to convert unstructured trade document data into a searchable library. At the heart of this innovation is a generative AI-driven chat interface designed to interpret natural language queries, offering accurate and relevant responses.

Incorporating Google Cloud’s Vertex AI SingPost is actively working to broaden the application of this groundbreaking solution, with the goal of streamlining supply chain processes within its logistics framework.

The main objectives include speeding up deliveries while exploring new applications such as automating internal legal document assessments. Additionally, the company seeks to enhance customer service through tailored interactions made possible by Vertex AI.

Emphasizing the importance of data protection, the company assures that it retains full authority over data including inputs during processing. This control is maintained within a dedicated Google Cloud environment, with robust encryption protocols for both data transmission and storage. Crucially, access to this data is restricted solely to SingPost, ensuring that neither Google Cloud nor outside parties have access.

Utilizing Generative AI to Streamline Everyday Operations

"We are thrilled that the AI Trailblazers initiative has supported SingPost in developing a generative AI solution aimed at boosting productivity. This aligns with Singapore’s vision of becoming a leading hub for AI innovation, encouraging experimentation and fast-tracking prototypes,\" stated Philbert Gomez, the vice president of Digital Industry Singapore (DISG). \"We eagerly anticipate more companies in Singapore creating significant generative AI applications through this program.\"

It replaces outmoded productivity software with Duet AI in

Workspace, assisting employees in tasks such as writing, visual representation, organizing content, and establishing meaningful connections. Google This integration enables the incorporation of Generative AI into well-known cloud-based communication and collaboration tools like Gmail, Drive, Docs, Slides, Sheets, Meet, and Chat.

Duet AI from Google serves as a valuable resource for sales teams, streamlining the creation of memos and presentation decks in response to requests for proposals (RFPs). Concurrently, marketing and customer support teams benefit from enhanced efficiency in crafting marketing content and reducing response times to customer inquiries.

According to the company, the rollout of Duet AI is currently taking place within AppSheet. By integrating with Google Workspace, Duet AI's functionalities in AppSheet are enhanced, allowing users to build apps that simplify workflows using simple natural language instructions. Remarkably, this method eliminates the need for coding, empowering users to express ideas effortlessly.

The versatility of Duet AI in AppSheet covers multiple functionalities, including apps for front-line service management, inventory tracking, and optimizing delivery routes, as highlighted by the company.

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