Clara Shih, previously the head of Hearsay Social, is a recognized leader in her field.
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Clara Shih, previously the head of Hearsay Social, is a recognized leader in her field.
In her capacity as CEO of Salesforce AI, Clara Shih orchestrates the company's artificial intelligence strategies, which encompass product development, market outreach, growth, and integration, particularly around Einstein GPT, the top AI solution for customer relationship management (CRM). This powerful tool generates over a trillion predictions and automates tasks every week across various Salesforce platforms, including Sales, Service, and Marketing Clouds, as well as tools like Mulesoft, Tableau, and Slack. Before this, Clara made significant contributions to leading Salesforce's Service Cloud, noted for its excellence in customer service, contact management, and digital solutions.
Founded by Clara Shih, Hearsay Systems specializes in a predictive analytics platform that empowers sales representatives to engage with clients at just the right moment and with the most suitable communication, all while adhering to industry standards. Clara has been an innovator in the realm of social media, authoring the best-selling book 'The Facebook Era' and developing the first social business application back in 2007. Her latest publication, 'The Social Business Imperative: Adapting Your Business Model to the Always-Connected Customer', came out in April 2016.
Clara's accolades include recognition as one of BusinessWeek's 'Top Young Entrepreneurs', Fast Company's 'Most Influential People in Technology', and being listed among Fortune's 'Most Powerful Women Entrepreneurs'. She has received other honors such as ThinkAdvisor's 2015 IA 35 for 35's '5 to Watch', InvestmentNews' '40 under 40', and recognition as a 'Young Global Leader' by the World Economic Forum. Her extensive background includes technical, product, and marketing roles at major companies like Google and Microsoft, and she serves on the board of directors for Starbucks. Clara holds a Master's degree in computer science from Stanford University and was honored as a U.S. Marshall Scholar at Oxford University, earning another Master's in internet studies.
2023
Advisors can now take advantage of Hearsay Systems' latest feature, which allows them to manage and choose compliant digital content for social media. The new information+ module curates information from across the web and organizes it into relevant categories such as 'sports', 'retirement planning', and '529 plans'. Businesses and advisors can easily create limitless collections based on critical criteria, including compliance needs, geographical regions, and organizational hierarchies.
incorporated into Content+ is anartificial intelligence This new content engine offers personalized content suggestions for users, guided by their interests, audience interactions, and trending materials. The material+ feature delivers fresh content ideas tailored for advisors to share on social media, similar to how Netflix curates show recommendations based on viewer habits.
Latest news about Clara Shih
Tata Consultancy Services (TCS) has joined forces with Amazon Web Services (AWS) to establish a generative AI practice. This collaboration is geared towards enhancing business functionalities and promoting growth for clients. TCS has allocated resources to train over 100,000 employees and aims to certify more than 25,000 employees in AWS's generative AI offerings. By doing so, the partnership intends to democratize AI solutions for organizations across various sectors, improving customer engagement and boosting employee productivity. Additionally, Salesforce has announced an expansion of its strategic alliance with AWS.
McKinsey & Company and Salesforce have formed a partnership that seeks to integrate generative AI into sales, marketing, commerce, and service operations. This collaboration will leverage Salesforce's CRM capabilities, including its Einstein features and data management, alongside McKinsey's custom AI frameworks, data resources, and skills for capability enhancement. The initiative aims to help businesses effectively utilize both structured and unstructured data to elevate customer experiences, enhance sales efficiency, customize digital marketing efforts, and shorten customer service turnaround times. This partnership builds on McKinsey's recent acquisitions and highlights its ongoing relationship with Stanford's Human-Centered Artificial Intelligence initiative.Cloud Inspired by mathematics and her observations of human learning, she sought to implement a fresh data-driven methodology for training AI models, leading to the creation of a vast dataset at an internet scale. While initially many dismissed this endeavor as excessively grand and complicated, it has since revolutionized practices.
Latest Social posts of Clara Shih
As a new CS professor in 2009, @drfeifei She discussed the issue of data bias affecting AI model performance, sharing her personal encounter as a graduate student when a leading facial-recognition software failed to identify her own Black image during an art project. #ImageNet On the podcast, we delved into recent breakthroughs in AI research, including unsupervised learning, advances in large language and multimodal models, AI agents, and edge LLMs, while also exploring Andrew's fascinating career trajectory. pic.twitter.com/1fbB4gvrQ6
Eye-opening conversation w/ @jovialjoy Blum marks a year of achievements with accolades for 'Best GameFi App' and 'Best Trading App' at the Blockchain Forum 2025. @medialab Addressing the challenges of DeFi fragmentation, Omniston is enhancing liquidity on the TON blockchain.
Clara Shih has held the position of CEO at Salesforce AI, where she leads the charge in AI initiatives throughout the organization. Her stewardship includes overseeing all aspects of their flagship AI solution, Einstein GPT, which is recognized as the leading AI for customer relationship management. This groundbreaking platform generates well over a trillion predictive insights and automations on a weekly basis across various services, including Sales Cloud, Service Cloud, and more. Prior to this, Clara drove the evolution of Salesforce's Service Cloud, which is renowned as the top solution for customer support and digital engagement.
