Ask-AI Successfully Secures $11 Million in Funding, Launches New ‘Generative AI Sidekick’

The AI startup based in Canada, Ask-AI, has announced its new tool called 'Generative AI Sidekick' alongside the successful completion of an $11 million funding round. This Series A funding funding round was headed by Leaders Fund, with additional investments from early-stage investors such as Vertex Ventures, State of Mind Ventures, GTMFund, and others.

"Management teams are enthusiastic about the potential of AI and are eager to leverage this technology to boost employee productivity and enhance customer satisfaction,\" shared Alon Talmor, the founder and CEO of Ask-AI. \"However, they quickly discover that seamlessly integrating AI into their operational systems is more challenging than anticipated. What they truly need is an all-in-one application that doesn't require employees to ask precise questions. It should proactively provide them with the insights, answers, and actions they need, even before they realize what they're looking for.\"

Ask-AI is a generative AI This tool serves as a means to streamline efficiency in routine tasks, manage knowledge effectively, and gain a better understanding of customer feedback. It can integrate with more than 50 different work platforms, including Salesforce, Zendesk, Confluence, Jira, Slack, Google Drive, and Teams, enabling it to absorb, analyze, and comprehend enterprise-level knowledge.

Moreover, it plays a pivotal role in embedding that knowledge into employees' everyday workflows, enhancing their productivity and offering a range of applications for customer support, success, product development, research and development, and sales initiatives.

According to the startup, many organizations today store information in fragmented platforms and silos: including Slack, emails, CRM systems, business documents, customer interactions, and knowledge repositories. Accessing all relevant data necessary for decision-making or client engagement can feel almost insurmountable.

Generative AI While some solutions exist, many businesses face challenges in developing tools that are accurate, widely accepted, and can produce a tangible positive effect on operations.

Enter Ask-AI. The 'ASK' refers to Ask-AI's perpetually accessible 'sidekick' sidebar that offers contextual insights relevant to anything a team member might be engaged with.

For instance, when a team member reviews a customer support ticket, the ASK feature can highlight the customer's previous concerns, history of interactions, insights regarding emotional tone and potential churn risk, and offer succinct recommended responses and pertinent information from all available company resources. Importantly, it also supplies a confidence score and cited references for its generated outputs, tackling the phenomenon of AI hallucination, which is a critical consideration. popular AI models have struggled to do.

Currently, Ask-AI consists of a dedicated team of 40 individuals based across Tel Aviv and Toronto, with ambitious plans to expand its workforce by 100% over the next year.

Ask-AI Meets the Generative AI Demands of Customers

Further, MosAIc is an AI insights The solution also crafts visual representations of significant customer issues and frequently asked questions, aggregating information from across the organization. The MosAIc feature enables leaders to truly listen to the \"voice of the customer\" and pinpoint trending issues that may bridge knowledge gaps within the company.

With a roster of clients that includes Monday.com, CallRail, Yotpo, HiBob, Own, Instawork, and several others, Ask-AI asserts it has made noteworthy improvements in vital business metrics, such as achieving a 20% reduction in the time taken to resolve support tickets, lowering the average number of tickets handled by each agent by 25%, and decreasing Slack channel activity by 18%.

"Our market survey revealed that many solutions attempted to integrate generative AI with their outdated systems, resulting in limited functionality and data integrity problems,\" remarked Gadi Vered, the senior vice president of customer support and implementation at Own Company, a data platform enterprise.

"While others were merely presenting slides, Ask-AI is delivering practical generative AI tools now that are deeply woven into our employee workflows, highly precise, and offering continuous valuable insights.\"

Ask-AI was established by Alon Talmor, whose previous AI venture, BlueTail, was successfully acquired by another company. Salesforce .